General terms and conditions
Operator: Dr VESKOV EOOD, Company ID 206261589, 34 Prof. Hristo Brambarov Street, Pleven. Contact: mail@detsko-zdrave.com, 0887 776 766.
Last updated: 28 October 2026.
Scope of these terms
These terms govern the use of detsko-zdrave.com and the app at app.detsko-zdrave.com, family accounts and bookings for the practice's services. The specific service, price and payment terms are shown before a request is submitted.
Account and contact details
Enter accurate information about yourself and the children, and keep your email address and phone number up to date. A child's information may be added by a parent, legal representative or authorised family member. Contact verification is required for the features that depend on it. Keep your password secure and do not give access to unauthorised people.
Request and confirmation
Choose one or more children from the family, a service for each child, and an available consecutive time block with one doctor.
The clinic booking fee is 15.00 EUR in total for the family visit, regardless of the number of children. The paid fee is deducted once from the total cost of the examinations.
Online consultations are paid in full when booking: 55 EUR per child, including VIP and subscription members. There is no separate booking fee.
We hold the appointment for up to 5 minutes for payment through myPOS. The exact deadline is shown in your booking on the website. Successful payment confirms the appointment automatically.
With family VIP or an active family subscription, clinic visits are confirmed immediately without a booking fee. A subscription uses one credit for all children in the visit. Online consultations do not receive these benefits or use credits.
Booking fee and consultation price
For services booked in advance, the booking fee is part of the published total price. Card details are processed on the myPOS payment page; this website does not collect them.
The price shown when the request is made applies. Later price changes do not change the price of an already confirmed visit. Required payment documents are issued; you may request an invoice from the practice.
Cancellations and changes
A confirmed appointment can be moved online at no additional charge up to 24 hours before its current start. The service, clinician, payment and used subscription booking are retained. The new appointment must be at least 2 hours away. Consecutive appointments for children in one visit move together. For a later change or a different clinician, contact the clinic.
You can cancel an active request from your account. Contact the clinic with refund questions. Under the published clinic terms, the booking fee is not refunded for cancellations less than 24 hours before the visit. The team reviews each case and the applicable rules.
These rules do not restrict applicable statutory consumer rights. Medical and non-medical services are subject to the rules relevant to each service; booking online does not mean that the same withdrawal rules apply to every service.
Subscriptions and VIP
Subscriptions and VIP cover all parents in the family. One shared clinic booking uses one subscription credit, regardless of the number of children. Subscription status ends automatically after the last credit. The credit is returned to the same subscription when all covered clinic appointments are cancelled before they start, without changing its expiry date. A partial cancellation does not return it. VIP covers the clinic booking fee and does not use credits. Online consultations cost 55 EUR per child for all users, including VIP and subscription members, and do not use subscription credits.
Refunds
Cancellation releases the appointment but does not automatically refund the payment. The team reviews paid cancellations and the applicable terms. Include your booking reference and myPOS transaction number when contacting us.
To request a refund, email mail@detsko-zdrave.com or use the administrator chat in your account. Include your booking reference and, if available, your myPOS transaction reference. Do not send your full card number, security code or password.
Within 7 calendar days of receiving your request, we review the case, notify you of the decision and, if approved, initiate the refund through myPOS. If additional payment information is needed, we will contact you. Any shorter applicable statutory deadline takes precedence.
The approved amount is refunded to the same card or payment method used for the original payment. Card payments are not refunded in cash or to a different card. The refund cannot exceed the amount actually paid.
Initiating the refund and posting it to your card are separate steps. Posting time depends on your card issuer; some banks may take up to 15 days after the refund is initiated. This banking timeframe is not a deadline guaranteed by the clinic.
Contact the clinic for information about your refund or its reference. If the amount has not appeared within 15 days of initiation, contact us at mail@detsko-zdrave.com or 0887 776 766 for help tracing it.
Incomplete payment
Unconfirmed requests are released when their deadline expires. If you paid after the deadline, contact us with the myPOS transaction reference. Do not pay again.
Proper use and access
Misuse of bookings, impersonation, unauthorised access to other people's data, threats and abusive content are not permitted. Access may be restricted as appropriate if these rules are breached. Restricting an account does not in itself cancel obligations relating to confirmed visits, refunds due or statutory rights.
Copyright and materials
The website's materials belong to the practice or the credited rights holders. Use them in accordance with their stated purpose and applicable law. Creative atelier worksheets may be downloaded and printed for personal family activities. This does not permit resale or presenting the materials as your own work.
Personal data
Information about data processing, its legal bases, retention periods and your rights is provided on the separate personal data page. Accepting these terms does not replace separate consent where it is required.
Read the personal data information →
Questions, complaints and applicable law
For questions or complaints, email mail@detsko-zdrave.com or call 0887 776 766. For a booking enquiry, include the request number. Applicable Bulgarian law governs these terms. If an individual provision is invalid, the remaining provisions continue to apply to the extent permitted by law.
Changes to these terms
The current version and its date are published on this page. Changes do not retroactively alter the terms of already confirmed visits or rights that have already arisen.